Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered with our bags, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard and others card are not allow at the moment,  we only accept payment on delivering when the order is shipped to you.
  • Osales features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.